How’s my propane better than electricity?
X
How’s my propane better than electricity?
With propane, homeowners are able to have a truly energy-efficient, carbon-friendly home with high-performance systems and appliances. Propane furnaces emit 69 percent fewer greenhouse gas emissions than electric furnaces. Also, a propane high-efficiency tankless water heater can cost up to 50 percent less to operate and prevents nearly 70,000 pounds of greenhouse gas emissions over its 20-year lifetime when compared with the greenhouse gas emissions produced by a standard storage electric water heater.
What if my tank gets rusty and stuff?
X
What if my tank gets rusty and stuff?
Propane inspections often don’t occur during regular home inspections. Call 1-800-932-4315 for a Safety Check. We’ll make sure your entire propane system is in safe working order, from your tank all the way to your water heaters and appliances.
When’s a good time to call for service?
X
When’s a good time to call for service?
As part of Complete Care there’s an Always There Guarantee. Not only can you call us 24/7/365, but we’ll show up if you need us 24/7/365.
How do I turn on the propane in my new house?
X
How do I turn on the propane in my new house?
Call 1-800-932-4315 or click here to set up a complimentary Safety Check with Sharp Propane. We’ll get you up and running in no time.
How many hot dogs can I cook with a 250 gallon tank?
X
How many hot dogs can I cook with a 250 gallon tank?
Great question, start up the grill and we’ll find out.
How should I change my cooking for propane?
X
How should I change my cooking for propane?
Don’t change your cooking for anyone! Always cook with La PASSION! But no, cook times don’t really change when using propane as opposed to electric.
How automatic is Auto Fill?
X
How automatic is Auto Fill?
With auto fill, let’s just say your tank will seem bottomless. Sharp will take care of monitoring your propane usage, and will route a truck to fill your tank only when you’re getting low (usually when the tank is about 20-30% full).
Are there winter precautions I need to take?
X
Are there winter precautions I need to take?
Propane wise? None. Other than making sure you’re on Sharp Propane’s Complete Care system so you don’t have to think about your propane service.
Can I dig up my tank and move it?
X
Can I dig up my tank and move it?
Better leave that one up to us. Call us at 1-800-932-4315 and we’ll send someone out.
Why does propane smell like rotten eggs?
X
Why does propane smell like rotten eggs?
It smells like that for your safety. Propane is naturally odorless. An odorant (most always ethyl mercaptan) is added so that propane leaks can be easily detected. Getting a quick whiff of propane when lighting your stove is completely normal. If you think you smell propane in or around your home or building, immediately follow these procedures:
- Do not turn on or use anything that initiates a spark such as light switches, flashlights, electrical devices or phones.
- Quickly get everyone out of the home or building.
- Turn off the supply of propane at the cylinder or tank.
- Call 911.
- Do not allow re-entry to the area until it has been cleared and the leak has been shut off.
- Call Sharp Propane at (800)-932-4315 to schedule a service call to repair the leak.
Does propane make my food taste better?
X
Does propane make my food taste better?
You make your food taste better. Propane makes your food hotter.
Why is my bill the same every month?
X
Why is my bill the same every month?
When you sign up for Complete Care, you are enrolled in the complimentary Easy Pay program. This aggregates your yearly propane usage and divides the cost into equal monthly payments. Each year, Sharp will recalculate the estimated usage and will simply roll over any balance or credit to the next year’s monthly payment in order to ensure that powering one’s home is an affordable, predictable and convenient process.
How does Sharp work with builders?
X
How does Sharp work with builders?
We work to ensure that all propane systems are properly integrated and that the propane system is completely safe in new homes under construction. You can learn about our Builder Care program here.
Do I have to be home when you fill the tank?
X
Do I have to be home when you fill the tank?
Nope, we can do it ourselves, but we put on quite a show.
What’s the largest tank I can get for a residential application?
X
What’s the largest tank I can get for a residential application?
We find that at 1,000 gallons, most anyone’s residential needs are met. That said, there’s always a bigger tank.
Can your drivers fill my BBQ tank too?
X
Can your drivers fill my BBQ tank too?
No, but it is possible to set up a main propane line in your house to easily run a gas grill.
Does anyone ever use a refurbished tank?
X
Does anyone ever use a refurbished tank?
Yes, we do offer refurbished tanks for sale. Mostly, they are 250 gallon tanks, but there are also other sizes out there. Our refurbished tanks are sent out and sand blasted, primed and repainted. They are also revalved if necessary. So we can get an old tank fixed up all nice for you, if antiques are your preference.
Does gas station gas work in my tank?
X
Does gas station gas work in my tank?
No. It doesn’t. Leave the gas at the station.
Does my tank need insurance?
X
Does my tank need insurance?
If you lease a propane tank, no. If you own your own tank then the tank would be covered under your homeowner’s insurance policy.
Why should I care about propane in the summer?
X
Why should I care about propane in the summer?
Propane is definitely used more in the winter, but propane also fuels your appliances and pool heater, so we’d say it’s pretty important throughout the year.
Can a drought affect the safety of my tank?
X
Can a drought affect the safety of my tank?
Nope, your tank is drought proof.
Can I keep the tank from my last house?
X
Can I keep the tank from my last house?
You don’t need to. We can survey the new property and get you set up with a new system. Just leave the old one behind.
Can I plant stuff above the tank?
X
Can I plant stuff above the tank?
We recommend keeping the area around your tank clear from brush and other items to allow easy access for our delivery drivers.
Can I submit my own question?
X
Can I submit my own question?
Of course you can. Right here. Right now.
Do gas prices affect propane?
X
Do gas prices affect propane?
Like any commodity, propane prices do fluctuate. However, Easy Pay is a service we offer our Complete Care customers that aggregates your yearly propane usage and divides the cost into equal monthly payments. Each year, Sharp will recalculate the estimated usage and will simply roll over any balance or credit to the next year’s monthly payment in order to ensure that powering one’s home is an affordable, predictable and convenient process.
I didn’t know I had a tank. Is that bad?
X
I didn’t know I had a tank. Is that bad?
Not bad! It probably means you recently moved into a propane home. We want to be your propane provider so you only have to think about propane once. Call us up or get the process started on our website.
Is there a fancy type of propane?
X
Is there a fancy type of propane?
For an extra $9.99 a month we’ll fill your tank with propane that has specks of 24 carat gold leaf. All kidding aside, service is the only thing that separates propane providers apart, and Sharp Propane prides itself on its service.
How will I know when I’ve gotten a delivery?
X
How will I know when I’ve gotten a delivery?
Footprints, jealous neighbors, trace elements of DNA. Also, we put a receipt on your door/tank.
Is there a computer in my tank?
X
Is there a computer in my tank?
There’s no computer in your tank, but there is a propane level gauge on your tank. We use Smart Monitoring to tell us when you need a refill, so you don’t have to worry about it.
How do you know when it’s time for a refill?
X
How do you know when it’s time for a refill?
If you’re a Complete Care® customer, you won’t ever know. We use a a variety of tools (software, remote tank monitors, common sense, etc.) that we call Smart Monitoring that lets us know when your tank is due for a refill.
Can I pick the color of my tank?
X
Can I pick the color of my tank?
To keep propane cool, we provide white or light colored tanks. We don’t recommend painting your tank without consulting a Propane Professional.
How’d this pool get so warm?
X
How’d this pool get so warm?
Propane is the best way to heat a pool. With a Sharp tank at your home, you’ll be able to use that pool year-round.
Can you estimate my propane consumption?
X
Can you estimate my propane consumption?
We have a fancy algorithm that can figure that out for our Complete Care® customers. From there, we can set up an Easy Pay™ account to ensure that your bill doesn’t fluctuate month to month.
Why do you call yourselves The Propane Professionals?
X
Why do you call yourselves The Propane Professionals?
We like to think we provide the best service and product in the propane industry. We’ve got all of the knowledge on propane and we worry about it, so you don’t have to. We believe our customers should be able to rely on us 24/7. Think About Propane. Once. Choose Sharp Propane and you’ll have a Propane Professional® at your disposal.
Are all tanks surface mounted or can they be buried?
X
Are all tanks surface mounted or can they be buried?
Most tanks are installed underground. But, if you love the heavy metal aesthetic vibe of an above ground tank, then by all means– we’re happy to set it up.
What is Smart Monitoring?
X
What is Smart Monitoring?
It is the pinnacle of propane technology. Think that’s high tech? It’s not. It’s a simple way for us to monitor and predict your propane level so that we can keep track of it and ensure you never run out. Learn More
Will my propane go out when the power goes out?
X
Will my propane go out when the power goes out?
Your propane should work. However, you may need to contact a qualified service technician to ignite pilot lights around your home if they have gone out. If your heater uses an electric thermometer you may not be able to adjust the temperature.
If I smell propane, what should I do?
X
If I smell propane, what should I do?
Treat all propane gas odors seriously. Any odors may indicate a dangerous situation. If you think you smell propane in or around your home or building, immediately follow these procedures:
- Do not turn on or use anything that initiates a spark such as light switches, flashlights, electrical devices or phones.
- Quickly get everyone out of the home or building.
- Turn off the supply of propane at the cylinder or tank.
- Call 911.
- Do not allow re-entry to the area until it has been cleared and the leak has been shut off.
- Call Sharp Propane at (800)-932-4315 to schedule a service call to repair the leak.
Propane is naturally odorless. An odorant (most always ethyl mercaptan) is added so that propane leaks can be easily detected. If you have a situation in which someone in the household may have limited ability to smell propane. You may want to consider purchasing a propane gas alarm. An alarm may provide an extra measure of warning but is not a substitute for regular propane system and appliance inspection.
What’s the fine print on the 24/7 Always There™ Guarantee?
X
What’s the fine print on the 24/7 Always There™ Guarantee?
There isn’t any. You call us. We show up. It’s that simple. Rain, shine, drought, Christmas, Hanukkah and Kwanzaa. 24/7/365. We are on call all the time. 1-800-932-4315.
What makes Sharp Propane different from other companies?
X
What makes Sharp Propane different from other companies?
In a word: Service. There’s no difference in propane itself from company to company. Anyone that says otherwise is rattlin’ your tank, so to speak. The way that we separate ourselves from the competition is Complete Care®. That and the fact that we’re a passionate group. Now I know what you’re thinking, “passionate about propane?” but that’s exactly right. It’s impossible to fake great service. You have to mean it. You have to care about the customer and with Complete Care® we’ve implemented a strategic set of services that make sure that all your propane needs are met with the greatest level of customer service.
How do I know when I need a refill?
X
How do I know when I need a refill?
You’ll probably know when you see us come fill your tank. With Smart Monitoring, we’ll know when it’s about to run out, so you don’t have to.
What kind of propane should I choose?
X
What kind of propane should I choose?
All propane is the same. Other companies might try to sell you kg-80, or f8-30 or G57-48PQ #&%@!F.
At Sharp Propane, we take care of our customers. We just happen to sell our customers propane. The only difference in propane providers is the service they actually provide. With Sharp’s Complete Care, you’ll get top-of-the-line service around the clock.
Does a Sharp Safety Inspection include the tank?
X
Does a Sharp Safety Inspection include the tank?
Our Seven Point Safety Checks include your entire propane setup: the tank, the lines, your appliances, water heaters, pilot light — everything. If your home passes a Sharp Safety Check, then it is ready for propane.
Can I hook up my grill to my house’s tank?
X
Can I hook up my grill to my house’s tank?
If you have a valve on the outside of your house, it’s easy to hook up your gas grill. You won’t have to deal with those small pesky limited exchange propane tanks anymore.